Terms of service

1. Introduction

By using this website and placing an order, you agree to the terms below. If you have any questions, please get in touch and we will do our best to help.

2. Company Details

Almond Oak is operated by Almond Oak LLC, a company registered in the United States.

Orders may be fulfilled by our logistics and fulfilment partners in different countries depending on the destination and stock location.

3. Orders & Confirmation

When you place an order, you are making an offer to purchase a product from us. After your order is placed, you will receive an email confirming that we have received it. If we are unable to accept or fulfil your order for any reason, we will let you know and issue a full refund.

4. Pricing & Payment

All prices are shown at checkout in the relevant currency where available. Duties, taxes, and shipping charges may be shown separately or included at checkout depending on the destination. We may update product details, availability, or pricing at any time before you place your order. Payment is taken when your order is confirmed.

5. Shipping & Delivery

We ship worldwide. Orders may be shipped from our logistics partners in China, the United States, or other fulfilment locations depending on the destination and the product ordered.

Delivery estimates are shown at checkout. These are estimates only and may be affected by customs processing, carrier delays, remote delivery locations, or other factors outside our control. We will always do our best to keep you informed and help where we can.

6. Ownership & Responsibility

We take responsibility for your order until it is delivered to the delivery address you provided at checkout. Once the order has been delivered, responsibility for the item passes to you.

If something goes wrong in transit, please contact us and we will work to resolve it fairly and as quickly as possible.

7. Returns & Refunds

You have 28 days from the date of delivery to return your order, provided the item is unused and in its original packaging.

Returns and refunds are handled in line with our Returns Policy, which forms part of these terms. If an item is returned in eligible condition, any refund will be processed to your original payment method once the return has been received and checked.

8. Content & Copyright

All content on this website, including text, images, product designs, logos, graphics, and branding, is the property of Almond Oak LLC or used with permission. Any unauthorised use, reproduction, or distribution is prohibited.

9. Our Responsibility

We do our best to provide accurate information, quality products, and a smooth customer experience. To the fullest extent permitted by law, our liability for any claim relating to an order or use of this website is limited to the amount paid for the relevant order.

Nothing in these terms limits any rights you may have under applicable consumer law or excludes liability that cannot legally be excluded.

10. Updates

We may update these terms from time to time. The latest version will always appear on this page.

11. Governing Law

These terms are governed by the laws applicable to Almond Oak LLC and, where required by applicable consumer protection law, any mandatory rights available in your country of residence will continue to apply.

12. Contact

If you need help or have any questions, please email us at:

Email: hi (at) almond oak (dot) com